If your Garmin Connect app has connection problems, first check whether you have one of the following sources of error:
Is an update available for your smartwatch or fitness tracker? You can use the Garmin WebUpdater to check whether the device software for your wearable is up to date.
- Download the program from the Garmin Web site on your computer.
- Connect your Garmin device to the computer.
- Follow the instructions in the program. If there is a more current version of the firmware, download it via WebUpdater and install it. The program will guide you through the installation process.
No Bluetooth connection
Is Bluetooth activated on both the wearable and the smartphone? Make sure the Bluetooth feature is turned on both devices.
No connection to the smartphone
Check that your wearable is paired with your smartphone. To do this, open the “Garmin Connect” app and select the Garmin devices are on the menu. Your gadget should appear there. If you see the message "No device paired" instead, add your fitness tracker or smartwatch.
If you are still facing issues while using the Garmin Connect app, then you can uninstall the app, and install a fresh copy after downloading it from the internet. If you have already done that, but the issue persists, then you can take the help of Garmin Connect experts.